1. Introduction
DAiLY is a Pilates and wellness studio located in Bengaluru, Karnataka, India.
Studio address: No. 54, First Floor, Begur–Koppa Road, near Begur Wood Layout, Suraksha Nagar, Yelenahalli, Akshayanagar, Bengaluru, Karnataka – 560114.
Website: https://www.dailypilates.in
Email: DailyPilate@gmail.com
This Privacy Policy explains how DAiLY collects, uses, stores, shares and protects personal information when you visit our website, book classes, purchase packages, communicate with us or visit our studio.
We aim to collect only information reasonably necessary to provide our services, support exercise safety, administer bookings and protect clients and studio facilities.
2. Information We Collect
Depending on how you interact with DAiLY, we may collect the following categories of information.
A. Contact and account information
- Name
- Mobile number
- Email address
- Booking-account identifiers
B. Booking and transaction information
- Classes booked, cancelled or attended
- Package purchases, class-credit balances and expiry dates
- Payment status, transaction references and refund records
- Relevant customer-service communications
C. Limited health and exercise information
You may share information about injuries, physical limitations, pregnancy or other circumstances where reasonably necessary to support safe exercise participation and suitable modifications.
DAiLY does not intend to collect complete medical histories or unrelated medical records. Please share only information relevant to your participation and safety.
D. Website and technical information
Depending on the technologies enabled, we may collect IP addresses, browser and device information, pages visited, referral sources, cookie identifiers and website usage data.
E. Marketing information
We may record your marketing preferences, consent or withdrawal, enquiries, feedback and opt-out requests.
F. CCTV information
CCTV may capture images or video footage in designated common areas of the studio for security and incident investigation.
G. Biometric information
If facial-recognition access is implemented, the selected system may process facial images, biometric templates or related access identifiers and logs. The precise information collected will be explained in a separate access-system notice before activation.
3. How We Use Personal Information
DAiLY may use personal information to:
- Create and manage booking accounts.
- Confirm and administer bookings, cancellations and class credits.
- Process payments, refunds and transaction records.
- Send booking confirmations, reminders and necessary service updates.
- Review limited safety information and support appropriate exercise modifications.
- Respond to enquiries, complaints and feedback.
- Maintain business, accounting and tax records.
- Secure the studio and investigate incidents.
- Operate and improve our website and booking systems.
- Measure website usage and advertising performance where appropriate and lawfully configured.
- Send optional promotional communications where permitted.
- Comply with legal obligations and respond to lawful requests.
We will not knowingly use information for a materially unrelated purpose without appropriate notice and a lawful basis.
4. Razorpay and Payment Processing
Online payments may be processed through Razorpay when that payment method is selected at checkout.
Razorpay may process information such as contact details, transaction amounts, payment status, technical information and payment-related identifiers as necessary for payment processing, fraud prevention and legal compliance.
DAiLY may receive transaction information needed to confirm purchases, reconcile payments, provide customer support and process refunds.
Payment processing is also subject to Razorpay’s applicable terms and privacy notice. DAiLY does not intend to store full card numbers, UPI PINs, banking passwords or payment authentication credentials on its own systems.
5. Google Analytics 4 and Meta Pixel
DAiLY plans to use Google Analytics 4 (GA4) and Meta Pixel to understand website usage and measure marketing performance.
Depending on the final configuration, these technologies may collect information such as pages viewed, website interactions, referral sources, device or browser information, cookie identifiers and advertising-event information.
DAiLY will configure these technologies to:
- Use them only for disclosed purposes.
- Keep optional analytics and advertising technologies separate from essential website functionality.
- Obtain consent before activating technologies where required by applicable law.
- Provide an accessible method to change or withdraw applicable consent.
- Avoid sending health information, payment credentials or unnecessary personal information to analytics and advertising platforms.
- Review relevant provider terms, data-sharing settings and retention controls.
The intended use of these technologies does not mean they are already active. Actual processing depends on the implemented configuration.
6. Cookies and Tracking Preferences
Our website may use essential cookies or similar technologies for security, sessions and booking functionality.
Optional analytics and advertising technologies may be used for measurement and marketing where appropriately disclosed and lawfully configured.
Where consent is required, optional technologies will remain disabled until the necessary consent is obtained. Users will be able to change their preferences or withdraw applicable consent through the website’s privacy or cookie controls.
Browser settings may also allow users to restrict certain cookies. Disabling essential cookies may affect booking or login functionality.
7. Marketing Communications
DAiLY may offer promotional email, SMS, WhatsApp or similar communications about classes, offers and studio updates.
Marketing communications will be sent only where permitted by applicable law and with the required consent or other lawful authorisation.
You may opt out through the available unsubscribe mechanism or by contacting DailyPilate@gmail.com.
Marketing consent is separate from consent to book or participate in classes. Essential booking confirmations, payment updates and necessary service messages may continue where appropriate.
8. CCTV and Studio Security
DAiLY may use CCTV in designated common areas for security and incident investigation. Cameras will not be installed in changing areas or toilets.
Footage may be accessed by authorised persons and, where necessary, an authorised security provider or competent authority.
DAiLY proposes a routine retention period of 30 days for CCTV footage, subject to confirmation against the installed system, applicable law and legitimate security needs. Footage relevant to an incident or legal requirement may be retained longer where lawful and necessary.
A notice will be displayed at the studio explaining the purpose of CCTV and providing a contact for questions or requests.
9. Facial Recognition and Biometric Access
Facial-recognition access is planned but has not yet been finalised. It will not be activated until the provider and technology have been assessed and appropriate privacy information and operational safeguards are in place.
Before activation, DAiLY will explain:
- The specific access-control purpose.
- The categories of facial or biometric information collected.
- Whether a facial image, biometric template or both are processed.
- Whether processing occurs locally or through an external provider.
- The provider’s role, storage arrangements and relevant cross-border processing.
- Who can access the information and how it is protected.
- The retention and deletion schedule.
- How applicable consent may be provided or withdrawn.
- How clients can make relevant privacy requests or complaints.
- The alternative check-in method available to clients who do not use facial recognition, subject to reasonable security procedures.
Biometric information will not be used for unrelated purposes without an appropriate lawful basis and any required consent.
DAiLY will assess the provider’s security, subcontractors, deletion practices and contractual responsibilities before activating this system.
10. Sharing Personal Information
DAiLY may share relevant information with service providers that support our operations, including:
- Website hosting and booking-platform providers, including providers supporting the YDL timetable.
- Razorpay and other authorised payment providers.
- Google and Meta, to the extent required by the configured analytics and advertising tools.
- CCTV, access-control and security providers.
- Email, SMS and communication providers.
- Professional advisers and competent authorities where necessary or legally required.
We will limit information shared to what is reasonably necessary for the relevant purpose and apply appropriate safeguards and contractual arrangements where required.
DAiLY does not sell personal information to third parties for their independent marketing.
11. Security and Data Breaches
DAiLY will implement reasonable technical and organisational safeguards appropriate to the information it handles.
These may include access restrictions, appropriate authentication, secure vendor arrangements, staff confidentiality measures and documented retention and deletion procedures.
If a personal data breach occurs, DAiLY will assess and respond in accordance with applicable legal requirements, including any applicable notification obligations.
12. Retention and Deletion
Personal information will be retained only as long as reasonably necessary for the disclosed purpose and applicable legal requirements.
- Booking and account records will be retained for service delivery and legitimate business recordkeeping.
- Financial records will be retained for applicable accounting, tax and legal requirements.
- Limited health information will be retained only as necessary for safe service delivery and justified recordkeeping.
- Routine CCTV footage will follow the disclosed retention schedule, subject to lawful incident-related preservation.
- Biometric templates and access logs will have documented retention periods before facial recognition is activated.
- Marketing information will be retained until no longer needed or applicable consent is withdrawn, subject to necessary opt-out records.
- Analytics and advertising data will follow configured provider settings and applicable requirements.
When information is no longer required, DAiLY will take reasonable steps to delete or anonymise it, subject to applicable law.
13. Your Privacy Rights
Subject to applicable law and its commencement, you may be entitled to request information about personal data processing, correction of inaccurate information, deletion where appropriate, withdrawal of consent and grievance redressal.
You may also opt out of optional promotional communications.
To submit a privacy request, email DailyPilate@gmail.com with the subject Privacy Request.
DAiLY may request reasonable information to verify your identity. Requests will be handled within applicable statutory timelines, and any lawful reason for limiting a request will be explained where appropriate.
14. Children’s Privacy
DAiLY’s services are primarily intended for adults. If services are offered to children, appropriate age-verification, parental-consent and safeguarding processes will be implemented as required by applicable law.
15. Third-Party Websites and Services
Our website may link to third-party booking, payment or social media services. Their processing of information may also be governed by their own terms and privacy notices.
DAiLY does not control the independent privacy practices of third parties and encourages clients to review relevant notices before submitting information through those services.
16. Processing Outside India
Some service providers may store or process information outside India.
DAiLY will review relevant arrangements and comply with applicable Indian legal requirements concerning cross-border processing and transfers.
Actual processing locations will depend on the providers selected and their configurations.
17. Updates to This Policy
DAiLY may update this Policy to reflect changes in services, technologies, providers or legal obligations.
The updated version will be published on www.dailypilates.in with a revised date. Where required, additional notice or consent will be provided before implementing material changes.
18. Privacy Contact and Grievances
For privacy requests, consent withdrawal, questions or complaints, contact:
DAiLY
No. 54, First Floor, Begur–Koppa Road, near Begur Wood Layout, Suraksha Nagar, Yelenahalli, Akshayanagar, Bengaluru, Karnataka – 560114.
Email: DailyPilate@gmail.com
Subject: Privacy Request or Privacy Complaint
We will review and respond in accordance with applicable law. Additional statutory contact or grievance information will be published where required.
19. Applicable Law
This Policy is governed by the laws of India, including applicable data protection and consumer protection legislation.
Nothing in this Policy limits rights available to individuals under applicable law.
